Privacy Policy

Go Velior Rental Cars LLC is a vehicle rental company with headquarters at 3255 McCoy Rd, Orlando, FL 32812, United States, and additional branches at 3256 NW 24th Street Rd, Miami, FL 33142 and 321 W State Rd 84, Fort Lauderdale, FL 33315. Privacy questions may be sent to support@govelior.com.

• Identification and contact details: full name, email address, phone number, billing address and residential address where applicable, and date of birth.
• Driver's license data: license number, issuing jurisdiction, expiration date and class or endorsements where relevant.
• Digital driver's license images and passport or government-issued identification information, including digital copies or images of those documents.
• Rental information: rental history, reservation information, vehicle information, pickup and return branch, dates, mileage and fuel records, and additional drivers listed on the rental agreement.
• Payment transaction information: processor references such as customer, payment method, payment intent, setup intent and checkout session identifiers, transaction amounts, status, card brand and last four digits where provided by the processor.
• Technical information: IP address, device and browser information, and general usage information relating to our website.
• Customer communications: emails, messages, call records or notes relating to reservations, rentals, claims and support requests.
• Fraud and security data: verification results, risk indicators, incident records and information relating to vehicle security.

• Reservation management
• Vehicle rental and rental agreement administration
• Identity verification
• Driver eligibility assessment
• Payment processing
• Security deposits and payment authorizations
• Customer communication and support
• Claims handling
• Dispute and chargeback handling
• Fraud prevention
• Safety and vehicle security
• Legal and regulatory compliance
• Accounting and tax purposes

Go Velior Rental Cars LLC digitally stores copies or records of customer driver's licenses and identification documents when required for rental verification. This information may include full name, date of birth, driver's license number, driver's license issuing jurisdiction, driver's license expiration date, passport or government identification information, and digital copies or images of identification documents.

These records may be processed for:

• Identity verification
• Driver eligibility
• Rental agreement administration
• Fraud prevention
• Vehicle security
• Legal compliance
• Claims or disputes
• Law enforcement requests when legally required

Identification documents are stored in private, access-controlled storage. They are not published, are not available through permanent public links, and are accessible only to authorized company personnel who need them for the purposes described above. Where technically feasible, access is logged. Go Velior Rental Cars LLC does not sell driver's license information.

Online payments are processed by Stripe. Stripe processes payment information as a payment services provider, including for payment authorization, fraud prevention, dispute management, refunds, regulatory compliance and transaction security.

Go Velior Rental Cars LLC generally does not directly store complete card numbers or card security codes when Stripe handles the payment. We retain processor references and limited non-sensitive transaction details needed to administer rentals, billing, refunds and disputes.

Stripe maintains its own privacy policy, available at https://stripe.com/privacy. Where a payment method is stored for later authorized charges, we also retain the record of your consent as described in our Payment Authorization & Security Deposit Policy.

Information may be shared where necessary with:

• Stripe and other payment service providers
• Payment networks
• Banks and financial institutions
• Insurers and claims administrators
• Rental-related service providers, such as roadside assistance, towing, vehicle maintenance and toll administrators
• Cloud hosting and IT service providers
• Fraud prevention and identity verification providers
• Professional advisers, including legal, accounting and audit advisers
• Government authorities or law enforcement where legally required

We may also share information in connection with a corporate transaction, or where necessary to establish, exercise or defend legal claims. We do not sell driver's license information.

Records, including identification documents, are retained only as reasonably necessary for legitimate business, contractual, legal, insurance, fraud prevention and regulatory reasons. Retention periods vary according to the type of record and the purpose for which it is held, including applicable limitation periods and tax or accounting obligations. When a record is no longer needed for those purposes, it is deleted or de-identified in accordance with our internal procedures.

Our website uses only the technical data necessary to deliver and secure the site, together with server logs that may record IP address, device and browser information. We do not use this data to build advertising profiles. If we introduce analytics or advertising technologies in the future, this policy will be updated before they are used.

Depending on the state in which you reside, you may have rights regarding your personal information, which can include the right to request access to the information we hold about you, to request correction of inaccurate information, to request deletion subject to legal and contractual exceptions, and to be free from unlawful discrimination for exercising those rights.

Some rights arise only where a specific state statute applies to a business and its processing activities. Go Velior Rental Cars LLC does not claim that any particular state privacy statute applies to it, and we will assess each request against the legal requirements applicable at the time. Certain information — such as records needed for a rental agreement, an open claim, fraud prevention, insurance, tax, accounting or legal compliance — cannot be deleted while those purposes remain active.

To make a request, contact support@govelior.com. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law.

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, use, alteration and disclosure. These include access controls limited to authorized personnel, private storage for identification documents, encrypted transmission, and the use of a third-party payment processor so that sensitive card data is not handled by our own systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are directed to adults who meet our rental requirements. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be reflected on this page before they take effect.

Go Velior Rental Cars LLC
3255 McCoy Rd, Orlando, FL 32812, United States
Privacy: support@govelior.com
Customer support: support@govelior.com · (321) 946-0031