Cancellation & Refund Policy

The following rules apply to reservation amounts corresponding to rental daily rates. "Arrival" means the scheduled vehicle pickup date stated in the reservation.

Promotional reservations are non-refundable.

• Send your cancellation request to support@govelior.com or call (321) 946-0031, including your reservation reference, the renter's full name and the pickup branch and date.
• The applicable window is determined by the date and time your request is received by Go Velior Rental Cars LLC, in Eastern Time.
• You will receive written confirmation of the cancellation and of the applicable refund or credit outcome.

• Approved refunds are issued to the original payment method used for the reservation, through our payment processor. Refunds cannot be issued to a different card or account.
• The time for a refund to appear on your statement depends on your bank, card issuer, payment network and payment processor. Go Velior Rental Cars LLC does not control those timelines.
• Taxes, surcharges and third-party fees are refunded only to the extent they were charged and are recoverable.

• Where this policy provides credit instead of a refund, the credit is issued in the name of the renter and may be applied to a future rental with Go Velior Rental Cars LLC.
• Credit is not transferable and is not redeemable for cash.
• Any validity period, conditions of use and applicable rate differences are stated in the written credit confirmation.

Late arrival or failure to appear at the branch may result in cancellation of the reservation according to the Rental Terms.

• A tolerance of 29 minutes from the scheduled pickup time applies where applicable.
• After that period, if the customer has not provided the required prior notice of a delay, the reservation may be treated as a no-show under the Rental Terms.
• A reservation treated as a no-show is subject to the cancellation outcome for the applicable window above, which for arrivals within 15 days means the reservation payment is non-refundable.
• If you expect to arrive late, contact us as soon as possible at support@govelior.com or (321) 946-0031 so we can note your reservation.

• Changes to dates, branch or vehicle category are subject to availability and to the rates applicable at the time of the change.
• A change that materially replaces the reservation may be treated as a cancellation and a new reservation under this policy.

This policy covers reservation amounts corresponding to rental daily rates. Charges incurred during or after a rental — such as tolls, fuel, extraordinary cleaning, late return, damage, missing equipment or administrative costs — are governed by the Terms & Conditions and the Payment Authorization & Security Deposit Policy, and are billed based on documented costs and applicable fees.

Go Velior Rental Cars LLC · Orlando Headquarters · 3255 McCoy Rd, Orlando, FL 32812 · support@govelior.com · (321) 946-0031